Controller - Go North West


About this job

We will be running over 160 buses from our new site and are looking for individuals to oversee and control bus services, either outside across the network or within the radio control room, to ensure the consistent delivery of safe, reliable and punctual services across all areas of the operating network.

The role:

Reporting to the Performance Manager main responsibilities will include:
• Managing the service to ensure the provision of regular and reliable bus services, and where applicable in accordance with Transport for Greater Manchester (TfGM) contractual requirements, with no avoidable gaps, bunching and/or early running, through effective use of drivers, telephone and radio communication systems and technology.
• Minimising lost mileage.
• Supervising drivers to ensure they operate their buses according to schedules and abide by company rules.
• Utilising computer systems to report service quality data.
• Liaising with garage administration colleagues to ensure that operating teams are effectively utilised on a day to day basis.
• Liaising with engineering colleagues to ensure the highest quality of service, and that disruption due to defective vehicles is minimised.
• Liaising with the police, highway authorities and Transport for Greater Manchester (TfGM) to ensure delays are minimised during periods of disruption. Examples include road closures.
• Handling emergency situations effectively, such as accidents and emergency road closures.
• Ensuring Drivers’ Hours Regulations, health and safety rules and other relevant legislation is observed and adhered to.
• Producing clear and concise records of decisions and events that occur.
• Assisting with customers, including investigating and answering queries, comments and complaints.

Skills, knowledge and experience

You will need:
• To be target driven and motivated to achieve.
• The ability to manage and coordinate people and activity to maximise performance.
• Strong written and verbal communication skills.
• To be an effective listener with the ability to empathise and treat others with respect.
• The ability to use own initiative to resolve issues.
• To be computer literate with the willingness to embrace new technology
• The ability to write reports and emails clearly and precisely.
• To be able to effectively assess situations quickly and to react appropriately when under pressure
• Excellent knowledge of relevant legislation, regulations, performance indicators and company procedures and agreements relating to service delivery.
• Good knowledge of the local network.

In return you’ll receive a competitive salary based on your experience.

The closing date for this role is 26 April 2019.