Feedback or enquiry? We're always ready to help.

Comments and feedback

Transport for London are responsible for all bus services in London and welcome your comments, suggestions and feedback.

You can contact them in the following ways:

Web

TFL bus contact form

Phone

0343 222 1234

Post

London Buses Customer Services,
4th Floor, Zone B5, 14 Pier Walk,  
London,
SE10 0ES
 

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Lost property

Lost property is held at our garages for 3-5 days depending on the day the item was lost, after which it is passed to Transport for London’s lost property office.

Find out more

Travel information

For London travel information, please contact Transport for London online or by telephone. See details below:

Web

TFL website

Phone

0343 222 1234


 

General enquiries

For all general enquiries regarding the company, please contact us by email, phone or write to the address shown below:

Email

galcustomerservices@goaheadlondon.com

Phone

020 8545 6100

Post

Go‑Ahead London
No. 18 Merton High Street
London
SW19 1DN

Training and recruitment

If you would like to find out more about the training and recruitment process, please contact The Recruitment and Training Academy by email or phone:

Email

recruitment@goaheadlondon.com

Phone

0800 389 9799

Commercial operations

If you would like to find out more about private hire or require information on our special services, please call our friendly commercial team. See contact details below:

Email

commercial.operations@goaheadlondon.com

Phone

020 8545 6110

Post

Go‑Ahead London
No. 18 Merton High Street
London
SW19 1DN

Luton Airport Shuttle Service

Go Ahead London, on behalf of Govia-Thameslink Railway operate a connecting bus shuttle service between Luton Airport Parkway Station and Luton Airport using fully accessible vehicles.

The service runs every few minutes throughout the day and night, 24 hours a day seven days a week except Christmas Day and Boxing Day.

Full details can be found on the Govia-Thameslink website. Please contact them with any comments you may have in respect of the service. 

For any issues encountered when using the service, please contact Steve Timms, Operations Manager:  

Email

steve.timms@goaheadlondon.com

Phone

020 8417 8547

You can also use the form below to contact us:

Contact form

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Our office

Go‑Ahead London
No. 18 Merton High Street
London
SW19 1DN​​​​​​​