Go-Ahead London staff win 3 awards at the London Bus Awards 2016

today 15 July 2016 News

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Putting customers at the heart of the job, exceeding expectations and understanding the difficulties faced by disabled and older customers, were just some of the staff qualities recognised at the London Bus Awards .

The London Bus Awards celebrate everyday successes and achievements, as well as the actions taken calmly and bravely by staff in some very difficult situations.  It acknowledges that the work taking place every day has helped make London's bus network one of the best, most accessible and extensive in the world.
Leon Daniels, TfL’s Managing Director of Surface Transport, who hosted the event in Southwark, said: “The Capital’s red buses are the life blood of the city and play a significant role in keeping it working and growing.
“It is thanks to the day-in day-out pride and hard work of our staff, both in the driver’s seat and those in the garages whom the public don’t see, that we meet this challenge.”
The awards were presented by Val Shawcross, the Deputy Mayor for Transport, Caroline Pidgeon, Chair of the London Assembly Transport Committee, Mike Brown, Transport Commissioner and Gareth Powell, Transport for London’s Director of Strategy and Contracted Services.
We are very pleased to announce the following winners:

Outstanding newcomer – James Barlow (Bexleyheath Garage)
A new, young manager with a great head for business and a ‘one-team’ approach, James has proven himself to be adaptable and open-minded when looking at ways to solve problems.  Through informative, helpful and timely communication, he has changed how the engineers understand both his role and decisions by helping them to see the reasons behind changes.  By working as one team to get to the root cause of issues and develop solutions, performance has improved.  James knows systems and procedures well and can communicate with audiences at every level.  He will undoubtedly have a very bright future in our industry.
Accessibility and Safety Champion – Claude Parchment (Stockwell Garage)
As Stockwell Bus Garage’s customer experience champion, Claude has hosted several events with drivers, user groups and a school, aimed at showing how best to communicate with drivers and how to use ramps, as well as lots of fun activities.  Claude regularly represents drivers at different discussions and forums, demonstrating his commitment to providing an accessible bus network.
Safety Champion – Brendan Fleury (Northumberland Park Garage)
With a keen interest in the accident rates at his garage, Brendan has spent a lot of his own time with the Accident Prevention Manager working on ideas to reduce accident rates for new drivers.  He has also worked with the management team to devise a refresher accident prevention training programme for drivers involved in incidents in their first year in the role.